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TERMS AND CONDITIONS OF PURCHASE

OUR PRICES

All our prices are inclusive of VAT.

DELIVERY

Under normal circumstances we ship your order within 3 working days, provided that the goods are in stock. If they have to be manufactured the delivery time is approx. 3–4 weeks. Any faults or deviations in the order must be communicated via email for confirmation by us before delivery. Please check your email on the days following the placing of your order for any inquiry from us. During the summer holiday season the delivery time may be longer than one month if your desired shoe is not in stock.

PAYMENT

Docksta Sko has no way of verifying the customer’s age, which means that an order should be placed by an adult in those cases where the customer is under 18 years of age.

We use Stripe as our payment solution. A safe and stable payment solution. 

SHIPPING

In our collaboration with Postnord a shipping cost applies, regardless of the number of shoes. This cost is within Europe 9€ to 25€, outside Europe 30€.

UNCLAIMED PACKAGES

Unclaimed packages will incur a service fee of 15€ which is invoiced directly to the customer.

RETURNS AND CANCELLATION POLICY

You have the right to cancel or withdraw your order within 14 days. Returns are subject to the packaging remaining intact and goods unused and in the same condition as when they were received. Do not forget to enclose your name and ordernumber. You are responsible for the shipping costs.

WARRANTY AND COMPLAINTS

All warranty claims or complaints must be communicated to us via email before the return of the goods. A return of items may not take place until an agreement with Docksta SKO AB has been reached. In most cases a photo will suffice, which means that some correspondence is required before the warranty claim case will be initiated.

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