Monday-Friday 10:00-17:00
Saturday-Sunday 10:00-15:00

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We will ship your order the same day or the following day at the latest on weekdays. If the product is not in stock, we will notify you via email or phone. The manufacturing time can vary between 1-3 weeks. Please check your email after ordering for order confirmation or a message from us. If you have not received an order confirmation, please check your spam folder first before contacting us.

During holidays and the holiday season, delivery times may be slightly longer if the desired shoes are not in stock as the factory closes during the Christmas break and for the July holiday. The factory store and customer service are open all summer and we ship shoes every weekday year-round for online sales.

During Black Week and Christmas, extended open shopping is valid until January 6th.

You as a customer have the right to cancel your purchase within a 30-day cancellation period. The right of cancellation means that you as a customer have the right to return the goods and receive your payment back. This assumes that the goods are unused and in the same condition as when received. The goods must be returned in the original packaging which must be in the same condition as when received.

Keep the following in mind when trying out products.
Only try the products indoors to avoid wear on the outsoles. Wear socks when trying on the shoes to avoid leaving marks from your feet on the insole. If these instructions are not followed, Docksta Sko is entitled to compensation for loss of value as we cannot resell the product to the next customer.

When does the cooling-off period begin?
The cancellation period begins 30 days from the day you, the customer, receive the goods. If the purchase involves several goods that are delivered at different times, the period begins on the day you receive the last item.

Exceptions to the right of withdrawal
Goods that are specially manufactured according to the customer's wishes have no right of withdrawal.

Return shipping
You as the customer are responsible for paying the return shipping unless otherwise agreed with Docksta Sko. Please follow our instructions for returns carefully. For returns from countries other than Sweden, additional costs for any customs duties and declarations will apply.

You can find more information about the right of withdrawal in the Act on Distance Contracts and Contracts Outside Business Premises SFS 2005:59.

Shipping for international orders varies depending on the country.

The customer is responsible for all costs associated with returns, including shipping, any declarations and customs duties. These must be prepaid for us to accept the package and issue a refund. For more information, please contact your carrier.
Exchanges are not possible if you reside outside of Sweden; you may only return your item and make a new order.

Please send the package to the following address:

Docksta Sko
Berg 301
873 96 Docksta
Sweden

Have you shopped at our factory store? Please visit our store to make a return or exchange.

The PR Agency
Contact: Sara Diebitsch
Mobile: 0733-601124
Office: 08-7411244

Office & Showroom
Västmannagatan 27
113 25 Stockholm

www.thepragency.net

Welcome to visit our showroom at Västmannagatan 27 Stockholm.
Shoes are available for loan to the press as well as access to the image bank.