Returns & exchanges

The customer is responsible for all costs associated with returns, including shipping, any declarations and customs duties. These must be prepaid for us to accept the package and issue a refund. For more information, please contact your carrier.
Exchanges are not possible if you reside outside of Sweden; you may only return your item and make a new order.

Please send the package to the following address:

Docksta Sko
Berg 301
873 96 Docksta
Sweden

Have you shopped at our factory store? Please visit our store to make a return or exchange.

Complaint

If you have received the wrong item or an item with defects, please contact us at info@dockstasko.se to make a complaint.

Once your complaint has been submitted, we will get back to you in a separate email with further instructions.