International Returns – Important Information

If you wish to return an item from abroad, please follow the instructions below carefully to ensure the return is delivered directly to our company and not to a pick-up point, service center, or parcel locker.

The customer is responsible for all costs associated with returns, including shipping, any declarations and customs duties. Exchanges are not possible if you reside outside of Sweden; you may only return your item and make a new order.

1. Use a trackable shipping method
We recommend using a reliable carrier such as DHL, UPS, FedEx, or your local postal service with tracking and delivery directly to our business address (not to agents or parcel lockers). Please use the DDP (Delivery Duty Paid) service or similar. Your carrier can assist you with this.

2. Clearly mark the package as a return
Label the package clearly with “Returned Goods” on the outside and on any customs documentation to avoid customs fees or delays. Please note that customs duties or other charges may apply depending on your country’s regulations, and it is the customer’s responsibility to pay these. Unfortunately, Docksta has no ability to influence or take responsibility for these fees.

3. Send the return to the following address:
Docksta Sko
Att: Return
Berg 301
873 96 Docksta
Sweden

Phone: +46 613-40250
Email: info@dockstasko.se

Important: The return must be delivered directly to this address during office hours.
If the package is sent to a pick-up point, parcel locker, or service center, it will be returned to the sender. Docksta does not take responsibility for any costs, delays, or lost shipments.

4. Return shipping is paid by the customer
You are responsible for the return shipping costs unless otherwise agreed. We do not accept packages with unpaid postage or customs charges upon delivery.

Have you shopped at our factory store? Please visit our store to make a return or exchange.